Terms and Conditions
CANCELLATION
Effective 1 March 2020, Any Cancellation requested by Customer and if agreed by Us, The total amount of refund will be deducted by cost incurred by Paypal on the Original purchase transaction, this is because Paypal does not refund any cost of original transaction anymore.
Delivery
When you make a purchase from us, you agree to waive Paypal requirement for limit of delivery time. and You agree with our terms and conditions of the purchase. Due to the nature of the product and production process and particularly for custom made and Ready to instal/finish (RTF), modified and/or specific requests by customer, we require certain time starting from design and prototyping to ensure a sound result. In additions, some parts are require a process that have different time to finish.
Delivery of any fuselages will costs minimum 24.50 pound for value below 100.00 pound in UK mainland. We will invoice you additional charge if the Postage and Packaging showing the total P&P below 24.50 pound. This invoice shall be settled before the goods packed and dispatched. Please ask any questions before purchase. By purchasing our products you agree to our terms and conditions of the purchase.
Made and Material
Unless stated otherwise, when the material is made from plastic/ABS, it is generated from 3d machine printer which has a unique characteristic of surface finish. This material is easy to sand, prime and paint for finishing. Other parts are made by casting resin either gravity or by vacuum casting process. This material normally will have a fine surface however need to wash and clean with water before further finishing processes. For further detail, please see our 'Product Guideline' page in our website. In stock means products usually in stock or if not it is easy and fast to make within 24 hours, Available means the product will never be made in stock but need to be produced. any picture in all products are only for references and sometimes do not representing the actual one. Only product with lable or description 'in stock' may be accepted for returned upon our approval. Unfortunately, all product with 'Available' status is not returnable as it is made or produced following customer order. All returned goods 'under stock' items, if agreed by us, must be under same conditions when it was dispacthed, and will be charged with re-stocking of 15% or the original purchase price.
Unless in RTF/Assembled version parts made from resin are raw casted part which still has seams and/or flasks. However, If in receiving your order you find out the parts are in seams and flasks free or even ready to be processed, please accept this as our appreciation to customer.
Third Party Product
We also sell third party products through our website, but we will always try our best to help in building their products including seeking advise and help directly from manufacturers/suppliers. However we are not responsible for any loss, damage or whatsoever resulted of their products.
Damaged and Lost during delivery
For your convenience and peace of mind we use Paypal for the purchase. Using this way you as the buyer and we as the seller are fully protected in case unexpected things happen. Basically, we will replace any damages parts as result of delivery immediately after you notify us. We will process the claim in accordance with our agreement with the Paypal and courier and as a result you will be asked to keep the damaged part/item for their assessment. If you choose to return the damaged part/item then you have to send it back to us at your own costs. We will process the refund after we received from the item from you and verify the damage and faulty. If we do not find any faulty or damage as reported, then in our sole decision, we will only refund the price of item less our delivery costs and particularly for any fuselages, less packaging costs. Buyer have to refuse by signing not to receive delivery of package if it shows a clear damage to surface of packaging. Effective September 2017, If buyer choose to return the purchase (s) while buyer has enjoyed benefit of free delivery, in addition to the above return costs, buyer will also pay for the charges incurred by us at cost.
We will provide tracking number of your package upon request. If you have not received the package for whatever the reason, please notify us immediately. Following your notifications, we will contact with our local courier and if necessary to speed up the process we will contact the local partner of the courier in each countries. Within 3 days we will get information how long the process to find and rectify the problem. If the problems will take more than 1 week, we will immediately send the replacement free of cost and dispatch using speed up courier. We can not accept refund unless the delivery mistake is solely caused by our mistake.
For any discrepancies, we at our sole option may replace or ask you to return the good. You must return the good in it's original conditions when you received, unused with all original packaging including wraps and any other protective foams and padding. It is you responsibility to return to us safely and secure manner without any damage or lost. Having checked the conditions to our satisfactory, we will refund your purchase less any damages and/or expenses to do the reconditions. The refund of return P&P will be limited to the actual cost when the good was delivered to you.
You are encouraged to ask for anythings before purchase as we can not accept return items because of wrong purchase. Your purchase will always be sent to the address provided in the Paypal receipt.
All scale parts are based on our own interpretation from the original part and only intended for the fuselage mention in each section, Modification and adjustment may be made to make each part are fit for the purpose. As all Scale Parts items are in house made, particularly special made, custom /Taylor made', and available are simply not returnable or can not be cancelled after the funds is received in full.
Delivery and Shipping
Due to Limitation of the system, All purchases are not included with delvery costs. Delivery costs will be later invoiced to customer separately. Delivery invoice is now £8.90 for overseas and £3.50 for UK Mainland. If the purchase is more than £100 from overseas or More than £35 from UK Mainland, we will waive these delivery charges and basicvally free from customer.
Please note that our policy for delivery is using secured means, tracked and insured. If you wish to choose the economy delivery, or other than our standard policy, we shall be released from any claims in case the good is lost or damage or late delivery.
Please note that our policy for delivery is using secured means, tracked and insured. If you wish to choose the economy delivery, or other than our standard policy, we shall be released from any claims in case the good is lost or damage or late delivery.